jpok's Privacy Policy — Your Data Is Our Responsibility

1 Introduction & Scope

jpok ("we", "our") is an online betting and casino platform for Bangladesh. We place the highest importance on protecting the personal information of our users ("you", "your"). This privacy policy explains what types of information we collect when you use the jpok website (https://jpok.lat), why we collect it, how it is used, and what legal rights you have over your information.

This policy applies to all activities related to every service on the jpok platform — sports betting, live casino, slots, fishing games, and other gaming products. By using our site, you are considered to have agreed to the terms of this privacy policy.

This platform is for users aged 21 and above only. We do not knowingly collect information from minors. If you believe we hold information about a minor, please contact us immediately.

2 What Information We Collect

jpok may collect various types of information, as described in detail below:

2.1 Information You Provide Directly

Information you provide yourself during account registration and management:

• Full name and date of birth
• Email address and mobile number
• National ID card or passport details (for identity verification)
• Payment information (bKash, Nagad, Rocket, or bank account number)
• Residential address
• Information provided when contacting customer support

2.2 Automatically Collected Information

When you use the jpok website, certain information is collected automatically:

• IP address and device identifiers
• Browser type, language, and version
• Operating system information
• Site browsing behavior and page visit data
• Login and logout timestamps
• Gaming activity and betting history

2.3 Cookies and Similar Technologies

We use cookies, web beacons, and similar tracking technologies. Cookies are small text files stored on your device. They help us improve site functionality, remember your preferences, and generate usage statistics. You can control or disable cookies through your browser settings, though some services may become limited as a result.

3 How We Use Your Information

jpok uses your information on the following legal bases and for the following purposes:

3.1 To Fulfill Our Contract With You

• Creating and managing your account
• Processing deposit and withdrawal transactions
• Awarding bonuses and rewards
• Delivering gaming services smoothly
• Paying out your winnings

3.2 To Meet Legal Obligations

• Identity verification and age confirmation (21+)
• Fraud prevention and cybersecurity
• Compliance with anti-money laundering regulations
• Implementing responsible gaming rules

3.3 For Legitimate Business Interests

• Ensuring platform security and stability
• Improving customer service quality
• Enhancing site functionality and user experience
• Identifying and resolving technical issues

3.4 With Your Consent

• Sending communications about promotional offers and bonuses
• Providing personalized gaming recommendations
• Conducting marketing and promotional activities

4 Data Storage & Security

4.1 Data Retention Period

We retain your personal information only for as long as it is needed. Generally, account information is kept for a defined period after account closure in accordance with applicable legal requirements. Financial transaction records may be retained for a longer period to meet legal obligations.

4.2 Security Measures

jpok applies industry-standard SSL encryption and other technical security measures to protect your information:

• All data transfers secured with 256-bit SSL/TLS encryption
• Information stored in secure, encrypted databases
• Firewalls and security protocols to prevent unauthorized access
• Regular security audits and vulnerability testing
• Employee-level access controls — only authorized staff can view personal information
• Two-factor authentication support

We take every reasonable step to ensure security, but complete security over the internet cannot be guaranteed. Keeping your password confidential and logging out after using an unfamiliar device is your responsibility.

5 Sharing Information With Third Parties

jpok never sells your personal information to third parties for commercial purposes. However, information may be shared in a limited way in the following circumstances:

5.1 Service Provider Partners

We work with trusted technology and service partners who help operate our platform — such as payment processors, cloud service providers, and game software developers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe). These partners can only access the information needed for their specific tasks and are required to follow our privacy standards.

5.2 Legal Requirements

We may disclose information to comply with a court order, a lawful request from a law enforcement agency, or applicable legal obligations. Such disclosures are beyond our control and are legally compliant.

5.3 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, your information may be transferred to the new entity. In such cases, we will notify you in advance in an appropriate manner.

Outside of the situations described above, we do not share your information with any other individuals or organizations.

6 Protection of Payment Information

jpok supports transactions via bKash, Nagad, Rocket, and bank transfer. The minimum deposit on our platform is ৳500 and the minimum withdrawal is ৳1,000. Withdrawals are generally processed within 10 to 45 minutes.

We take special precautions to protect your payment information:

• Full card or account numbers are not stored on our servers
• All payment transactions are conducted through encrypted, secure channels
• Payment gateway partners comply with international security standards
• Records of every transaction are stored securely
• Unusual transactions are automatically flagged and reviewed

7 Your Rights

As a user of the jpok platform, you have the following rights over your personal information:

7.1 Right to Access

You have the right to know what information we hold about you. Upon request, we will provide you with details of the information we have stored.

7.2 Right to Rectification

If any information held in your account is incorrect or incomplete, you can request that it be corrected. You can also update most information directly from your account settings.

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, we may need to retain some information due to legal obligations.

7.4 Right to Object to Processing

You have the right to object to the processing of your information for certain purposes, including marketing communications. You can unsubscribe from promotional emails at any time.

7.5 Right to Data Portability

Where technically feasible, we will provide your information in a structured, machine-readable format.

To exercise these rights, write to [email protected]. We will generally respond to your request within 30 days.

8 International Data Transfers

As jpok is a global platform, your information may be stored or processed on servers located outside Bangladesh, in other countries. In such cases, we ensure that data protection standards remain consistent with this policy and that necessary contractual safeguards are in place.

Our technology partners and game providers (such as Pragmatic Play, Evolution Gaming, Spribe) operate in various countries. Only the limited information necessary to provide services is shared with them.

9 Responsible Gaming & Data Protection

jpok prioritizes responsible gaming. We monitor your gaming behavior to detect early signs of problematic activity so we can provide support at the right time.

Information collected for this purpose — such as gaming activity patterns, deposit and withdrawal amounts, and session duration — is used solely for your protection. This information is not used for advertising purposes.

You can visit the Responsible Gaming page to learn more about self-exclusion, deposit limit setting, and other protective tools.

10 Protection of Children & Minors

jpok strictly does not allow registration or use of services by anyone under the age of 21. We apply age verification procedures at the time of registration.

We never knowingly collect personal information from anyone under the age of 21. If it comes to our attention that a minor's information exists in our database, we will immediately close that account and delete the associated information.

If you believe a minor is using our services, please notify us immediately at [email protected].

11 Policy Changes & Updates

We may update this privacy policy from time to time. If any significant changes are made, we will notify you in the following ways:

• A notification will be sent to your registered email address
• A notification will be displayed when you log in to the site
• The "Last Updated" date at the top of this page will change

Continued use of the site after changes are made will be considered acceptance of the new policy. We therefore recommend visiting this page regularly. If you object to any changes, you may stop using the jpok platform and request that your account be closed.

12 Fair Play & Data Policy Alignment

jpok is committed to the principle of fair play as a safe and reliable platform. We never use your personal information to influence game outcomes. Each game result is determined by a Random Number Generator (RNG) and is regularly verified by a third party.

Your gaming history and behavioral data are analyzed solely for the purposes of security, fraud prevention, and ensuring responsible gaming — never to determine game outcomes or odds.